In this course, students will learn customer service essentials transferable to many roles in retail and beyond. They’ll leave the course with knowledge about the retail industry, the role of a sales associate, basic sales training, and store operations.

Upon completing the course, students will have the opportunity to earn two relevant certifications:

Rise Up Credentials by the National Retail Federation (NRF)

Included in the program, this certification is designed to help entry-level sales associates learn skills related to frontline retail work.

Advanced Customer Service and Sales Certification

Not included in the program, this certification is for sales and service associates who are looking to expand their knowledge and skills in retail and service-related industries.

Duration: 12 Weeks
Proposed Instructional Hours: 48 Hours
Proposed Instructional Hours Per Week: 4 Hours
Cost: $2,500.