Customer service essentials to help you gain knowledge about the retail industry: the role of a sales associate, basic sales training, and store operations.

• Direct Contact Service Professional Certification — National Customer Service Association (NCSA) Included in the program, this certification is designed to help entry-level sales associates learn skills related to frontline retail work.

Get the core competencies necessary to become a custodial technician. The Custodial Training Program covers all training necessary for employment as custodians or janitors at hospitals, office buildings, stores.

• Learn the fundamentals of industrial building maintenance including floor care,

office and restroom cleaning, window washing, proper handling of chemicals, and more.

• Basic Certified Cleaning Technician: Elevate custodial daily cleaning tasks from average

to exceptional. Learn the best practices for disinfecting surfaces as well as cleaning hard floors,

carpets, restrooms, showers, and more.

• Advanced Certified Cleaning Technician: This advanced course focuses on more complex restoration

tasks and periodic tasks such as stripping and finishing floors (elastic and non-elastic), carpet

extraction, disinfection, etc.

• Certified Custodial Technician — ISSA‘s Cleaning Management Institute (CMI)

Earn basic and advanced industry recognized credentials

This program will help you to master the digital office skills needed to be competitive in an ever-changing business landscape. Learn relevant office skills including Microsoft Office suite, business email etiquette, operating systems, internet proficiency, business communication, and typing.

• Gain the skills you need to adapt in a digital workspace.

This course is a holistic program to support individual, familial, and organizational success. This is a self-paced course that can be completed on your own schedule within six weeks.

• Master work readiness skills you need to succeed in the ever-changing workplace.

• Gain skills to successfully adapt to the challenges of everyday life.

This course will teach the essentials of case management as a means for achieving client wellness and autonomy through advocacy, communication, education, identification of service resources, and service facilitation.

• Identify appropriate providers and facilities throughout the duration of client cases.

• Learn timely and cost-effective management of resources for optimal return on investment.